We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Get alert at home and not at home (share to 20 users)
– NOT AT HOME, APP notification, get patient / elderly alert in time when you out for something
– AT HOME, with local alarm / notice voice and LED flicker notification, 5 levels volume can be adjust (with mute mode)
– Work Mode: SOS send signal to wifi hub, wifi hub send smartphone notice via APP, also with local alarm voice and LED flicker
APP or remote controller easy setup
– Arm / Disarm / Away arm / Home arm / Timer provide most convenience mode for you
– Close the alarm voice by APP or remote controller after you get alert (remote controller is optional)
Popular Smart Life and Tuya Smart APP
– Popular free Smart Life and Tuyasmart APP enjoy a big and stable smart home system, no extra hub required
– APP support English, Russian, Spanish, Portuguese, French, German, Italian, etc
– Support Alexa, Google Home
Low cost DIY system
– Easy to DIY your own alarm system, support max 100pcs 433mhz sensors and 10pcs remote controllers (sensors and controllers not include)
Details
– Not include push button in this system
– Easy carry SOS button, super light
– 1 unit CR2032 battery (included), battery can work more than 6 months
– SOS button is waterproof, but can not wear when take a bath
Topvico Panic Button WiFi for Elderly Emergency Alert Tuya Smart SOS Alarm RF 433mhz Wireless Call Old People Android IOS APP
Advantages:
– APP notification, you can get alarm anytime and anywhere, support share to 20 users
– With local alarm voice and LED flicker notification, 5 levels volume can be adjust (with mute mode)
– Popular free Smart Life and Tuyasmart APP enjoy a big and stable smart home system, no extra hub required
– Easy carry SOS button, super light
– Easy to DIY your own alarm system, support max 100pcs 433mhz sensors and 10pcs remote controllers (sensors and controllers not include)
– Arm / Disarm / Away arm / Home arm / Timer provide most convenience mode for you
– APP support English, Russian, Spanish, Portuguese, French, German, Italian, etc
– Support Alexa, Google Home
Specifications:
– Technical Parameters: SOS button (433Mhz, EV1527, 430K), WIFI hub (connect 433mhz sensors, connect 2.4G WIFI)
– 2.4G WiFi connect directly (not support 5G WiFi)
– SOS to wifi hub receiving distance: 80 meters (open area), 15 to 30 meters indoor
– SOS Battery: 1 unit CR2032 battery (included), battery can work more than 6 months
– WiFi Hub Power Supply: AC 110/220V, include 300mAh backup lithium battery, work more than 5 hours, will send power adapter as your country
– Working Temperature: -20℃ to 55℃
– Color: as photo
– 12 months guarantee
How to make the system work?
– WIFI host connect to 2.4G WIFI router as the manual
– Connect SOS to WIFI host in the APP
– Press SOS, SOS send signal to WIFI host, WIFI host send notification to APP, also with local alarm voice and LED flicker
PLEASE NOTICE:
– When press SOS button, please hold the button about 1/2 second or a little more, the alarm signal will be stronger
– If your house is very big, suggest order 2 wifi hub or more, 1 sos button can connect many wifi hub, then elderly walk anywhere in house, the sos button will have at least 1 wifi hub under connect area
15 days no reason free return & refund (local warehouse)
Russia, United States, Spain, France, Brazil, Netherlands, Israel, Poland, United Kingdom, South Korea, Germany, Italy, Canada, Australia, Saudi Arabia, UAE, Chile, Ukraine, Japan, Mexico, Belgium, Czech Republic, Switzerland, Portugal
After Sale Service
ABOUT US
TOPVICO Electronic Technology Co., Ltd. is a company focus on Home Security&Automation, established in 2011, pay all attention to provide most desired and competitive goods to our customers, that’s why we exist！
SHIPPING
– Q: How long your goods will be sent out?
A: 98% goods will be sent out within 24 hours, others within 72 hours
– Q: What delivery method?
A: Default use Aliexpress online shipping, better guarantee for you
– Q: How to track the package?
A: Track will update in your order page
– Q: What is the delivery guarantee?
A: If not arrived within guarantee time, please contact us directly, will send new package or full refund
AFTER SALE SERVICE
The following information is required when you reflect the problem:
– Image or video of defective goods (contact seller directly)
How to solution:
– Professional technicians support to find the problems
– If really goods problems, will send new package or refund money
If repair need, please contact the seller, guarantee time is one year, out of guarantee time,
the buyer is responsible for the cost of returning or parts shipping cost.
We will employ every resource to ensure that your return is processed promptly and without hassle. Please contact us for any product or service issues before opening a dispute on Aliexpress.
FEEDBACK
Your satisfaction and positive feedback is very appreciate.Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.
We will do our best to solve any problems and provide you with the best customer services.
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