Tuya 1080P Indoor Battery Wifi Camera IP Battery Security Camera Wireless Battery Camera Surveillance Outdoor Waterproof Camera

Tuya 1080P Indoor Battery Wifi Camera IP Battery Security Camera Wireless Battery Camera Surveillance Outdoor Waterproof Camera

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Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & Returns

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of totalsafehome (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://totalsafehome.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

NOTE:

* This camera support 32G SD Card/64G SD Card SD Card. You can choose any one of them according to your needs!

* Option [Battery Camera] 1pc Battery Cameera Without Alexa/Google

* Option [Cam x32G/64G Card] 1pc Battery Camera Without Alexa/Google+1pc 32G/64G SD Card

* Option [Cam xAlexa Google] 1pc Battery Cameera With Alexa/Google

* Option [Alexa Google x32G/64G] 1pc Battery Cameera With Alexa/Google+1pc 32G/64G SD Card

Tuya Rechargeable Battery Powered Wireless WiFi IP Camera

– 2.4G WiFi Connection, 1080P HD security camera

– 100% wire-free installation, reduce wiring trouble

– Two Way Audio. Built-in Mic and speaker, you can talk with people in real-time

– PIR Motion Detection. High sensitive motion sensor, when the camera detects objects, APP will push notification

– Low power consumption. Built-in rechargeable 6000mAh Battery. APP support low battery alert

– Clear Night Viosn. Provide 24h monitoring

– IP66 waterproof design, camera will not acffected by any bad weather

– Intelligent voice control, works with Alexa and Google Assistant

– Support TF-Card storage Max. 64G Micro SD Card ( NOT BUILT-IN) and 30 days free cloud storage for alarm recording

– Download free APP “Tuya” or “Smart Life” from Google Play/Apple Store

100% Wire-free, Rechargeable Battery Powered

Built-in 6000mAh rechargeable battery powered and support 5V 1A USB charging. 100% wire-free, easy to install, reduce wiring troble for you.

Smart PIR Alerts Motion-Activated Notifications

Highly sensitive PIR motion sensor, Effectively reduce false alarms. When motion events are detected, you can receive instant app push notifications wherever you are. Motion sensitivity is adjustable: high / medium / low level.

Two Way Audio

When surveillance videos can’t satisfy you, we provide you real-time two-way audio. Camera built-in microphone and speaker. So you can talk to your kids via your smartphone remotely whenever you want.

Clear Night Vision

Full HD night vision, even in the pitch dark with a night vision distance up to 10 meters. Day or night, outdoors or indoors, keep your home safe 24h a day.

Buzzer Alarm

Turn on app to make the camera emit 100db sound scare off unwelcomed visitors.

Low Battery Alert

APP will show the status of battery, when the battery is low, you will receive low battery alarm notification.

Recording

Support Max. 64G Mirco SD Card for local recording and alarm event recording. Support cloud storage service. It allow you to record everything you wanted without missing one moment.

Smart Playback

You can view placyback of alarm recordings on APP.

IP66 Waterproof

Rain or shine, this battery camera is always ready for extreme environments

Intelligent Voice Control

Works with Alexa/Google Home(Note:Optional). Voice command like: alexa, show me the front camera

“Smart Life” or “Tuya Smart” APP

 

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