We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
AXNEN V5 Video Doorbell Wireless HD Camera PIR Motion Detection IR Alarm Security Door Bell WIFI Intercom For Home Apartment
—- Please Note —-
— We have four different Plug Chime , different plug chime will look different, but the functions are the same.
— If you wanna buy the SET with 18V ac adapter , please confirm what your local voltage is, and you need to select the suitable 18V ac adapter according to the local output voltage.
EU 18V need input power : AC 220V-240V
US 18V need input power : AC 110V-120V
UK 18V need input power : AC 230V-240V
AU 18V need input power : AC 230V-240V
—- Battery Tips —-
“Standard and Set 3/4/13/14/15/16” does not include 18650 batteries. If you want to purchase them by yourself. Please purchase the correct batteries to use . The wrong batteries cannot work normally.
“Set 2/5/6/7/8/9/10/11/12” equipped with batteries installed in the doorbell, there are green insulation stickers on the batteries. Please take off green stickers on the battery before use the doorbell. (Please fully charge the battery before using the doorbell for the first time)
The above please learn about, thanks!
AXNEN V5 Video Intercom WIFI Outdoor Smart Wireless Doorbell Security Visual Recording Home Monitor Night Vision Phone Bell
—- Product Features —-
— PIR Motion Detection
— 166 degree wide-angle lens
— Real-time Monitoring by App
— Two-way audio
— Family connection and real-time sharing
— HD Camera
— Infrared Night Vision
— 3 days secure cloud storage
— 2.4 GHZ Wi-Fi network
— Four Kinds Plug of Chime
— Easy Installation
— Support 18V AC Power
— 300Mbps USB Wi-Fi Extender
— 3-Slots Smart Charger
HD Wi-Fi Video Doorbell V5
Simple installation | Notification Pust | Detection Alert
PIR Motion Detection
V5 doorbell record automatically and send to smartphone when someone moves in front of the camera.
166 degree wide-angle lens
Installed with a 166 degree wide-angle lens, provide a clear and wide field of view outside the door.
Real-Time Monitoring by App
Even if you are away from home, you can actively wake up the monitoring anytime and anywhere.
Two-way audio
Built-in microphone to talk to your visitor anytime, anywhere.
Family connection and real-time sharing
4 mobile phones could monitor and share the image of doorbell at the same time, but only one user could talk on the intercom directly.Compatible with iOS and Android operating systems.
HD Camera
High Definition Shows Every Little Detail,
And ls Provided With Enhanced Digital Noise Reduction
Infrared Night Vision
Just switch to Night Mode on your Aiwit app and the light sensors on the doorbell will provide a clear view in the dark.
3 days secure cloud storage
Free video cloud storage is safer and more convenient view cloud storage videos anytime.
2.4GHz Wi-Fi network
You can easily connect to your home Wi-Fi network and send live videos to your phone.
Four Kinds Plug of Chime
We have 4 kinds of Chime.
EU | AU | US | UK Plug
Easy Installation
Support 18V AC Power
The AC Power input must be 18 V, after connect AC power,it can work without battery or with battery.
We have 4 kinds of 18 V adapter.
EU | AU | US | UK Plug
3-Slots Smart Charger
Compatible battery model:
10440/14500/16340/16650
/14650/18500/18650/26650
300Mbps USB Wi-Fi Extender
USB 180° Rotate and hide design.
Wireless-N speed up to 300 Mbps.
Powered By USB.
—- Doorbell Detail —-
———- FAQ ———-
Q: Why the doorbell can’t turn on with the batteries?
A: Please take off the green stickers(Insulating film) on the batteries first and it will work.
Q: If wifi signal is too weak near the door, How can I solve the signal problem?
A: Please use with the wifi extenter, It will help to extend the wifi signal.
Q: Why my new battery working time is short?
A: For airline require: all rechargable battery must keep 0-60% power, if not, parcels can’t be shipped by air post.So some battery is empty or less power before send out and it is normal. Please charge battery full before you use.
Q: Is the night mode on auto at night?
A: Yes, It build in Photosensitive chip, Night mode will on auto at night or dark surroundings.
Q: I don’t want the camera doorbell call me always. How can I do?
A: In the setting, you can Turn off the PIR detection. Then it will not call you if no body press the doorbell button.
Q: Is the doorbell support Intercom?
A: Yes, it support Intercom. No matter where are you, people infront the doorbell can speak with you if your phone has wifi or 4G signal.
Q: Is the doorbell support 5GHz wifi or only 2.4G.
A: It support only 2.4G.
Q: Is one Doorbell support 2 or more chime?
A: Yes, One Doorbell support connect multi chime at the same time.
Q: If the battery power run out, How can I do?
A: You can use the charger with micro USB 5V power.
Q: What power it supports, AC power or DC power?
A: It support 18 AC power.(We dont sugget you use with 24 ac adapter, 18v ac adapter is safer.And it 100% cant use with dc power for a long time, it will be dangerous;only for charge battery for few hours will be okay)
Q: Is every doorbell check before shipping?
A: Yes, Before we sent, all doorbell tested wifi connect, chime connect, video quality, sounds quality, Night mode, motion detection ….etc.
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