We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tuya WiFi GAS LPG Leak Sensor alarm Fire Security detector APP Control Safety smart home Leakage sensor
Tuya Gas3 Product Description
Tuya Gas1 Product Description
This product is a WiFi flammable gas alarm, which is used to detect the leakage of flammable gas and prevent the harm caused
by gas leakage. The alarm uses high stability semiconductor gas sensor, which has the characteristics of high stability and small
sensitivity drift. When a flammable gas leak is detected and the concentration value set by the alarm is reached, the alarm will send an
alarm signal. This product is used indoor where leakage may occur, such as kitchens.
Specification
Working Voltage：AC 85V-250V
Average Consumption：≤1.5W
Alarm Sound： 70dB/m
Alarm Density：6%LEL ± 3%LEL（CH4）
WIFI Standard: 802.11b/g/n
Working Temperature：-10℃~ +50℃
Working Humidity：≤95%RH
Installation Diagram
Before installation, please confirm the detecting gas density heavier or lighter than air. If detecting gas is heavier than air: LPG.
etc, install at 0.3-1m height from floor, semi-diameter to gas source less than 1.5m. If detecting gas is lighter than air: nature gas,
manufactured gas, marsh gas, etc, install at 0.3-1m height from ceiling, semi-diameter to gas source less than 1.5m.
Product Testing
This product has a self-test button, and there is also a self-test button on the APP, which can be used to detect whether the alarm and
the buzzer can work normally. When the self-test is pressed, the red LED of the alarm flashes. The buzzer beeps.
Alert Handling
When the concentration value of natural gas or liquefied petroleum gas with heavy ambient air reaches or exceeds the alarm concentration value,the alarm will automatically enter the continuous alarm state. At this moment, we should do the followings:
1. Close the pipeline valve immediately.
2. Extinguish all sources of ignition and avoid using everything that generates sparks.
3. Avoid switching various electrical appliances.
4. Immediately open the windows to convect the indoor air.
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